Northwest Community Healthcare Implements Epic EHR and Patient Engagement Software (Arlington Heights, IL)

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Northwest Community Healthcare (NCH) is making it easier for patients to access their personal health information and become more active partners in their healthcare.

NCH has implemented Epic, an electronic universal health record that stores patient data in one secure database and enables NCH caregivers to access patients’ records at any time from any location. The electronic health record (EHR) creates more efficient and coordinated care, and is quickly becoming the standard in the healthcare industry.

Now that Epic is fully implemented at NCH, patients can better manage their health through NCH MyChart, an Epic interactive patient portal that allows patients secure 24/7 access to schedule or request appointments with select physicians, view test results, request prescription refills, keep track of medications and immunizations and communicate securely with their NCH healthcare providers online.

The 18-month project kicked off at NCH in late 2013. Epic spans more than 530 clinical workflows across the entire system of care, including the hospital, more than 20 physician offices, four Immediate Care Centers and eight outpatient physical rehabilitation centers.

In just six weeks, more than 3,600 healthcare providers and clinical workers spent more than 44,000 hours collectively in Epic training. Before the May 1 launch of Epic, NCH converted more than 2 million patient encounters from the previous system into the new Epic system.

By introducing MyChart, NCH is strengthening its partnership with patients. Patients can enroll in NCH MyChart at any time by using an activation code provided at a visit. Patients also can request an activation code online. More than 3,000 NCH patients have signed up for MyChart since May 1, including a 99-year-old patient who registered on the first day. To learn more about NCH MyChart, or to enroll, visit 

June 15, 2015 | Articles
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