FRAMINGHAM, MA – May 8, 2019 –Definitive Healthcare, the leading provider of data, intelligence, and analytics on the healthcare provider market, was today named the winner of a Silver Stevie® Award in the “Customer Service Department of the Year” category for computer software companies up to 2,500 employees in the 17th Annual American Business Awards®.
“We built our business with a customer-centric mindset,” said Jason Krantz, CEO of Definitive Healthcare. “This philosophy has influenced product development, talent acquisition, our mission and values, and ultimately, our growth. While we have earned a lot of important recognition on fast-growing company lists and best places to work lists, this growth has truly come from our partnership and shared success with customers, who join our fold and keep coming back. Winning an award for what we do for our customers and how well we do it through onboarding, training, product expansion, and collaboration means the most.”
More than half of the Definitive Healthcare team is devoted to customer-facing roles, serving their broad base of 2,200 organizations in the pharmaceutical, finance, food services, real estate, staffing/recruiting, medical device, healthcare technology, construction, and facility services verticals. Each representative is US-based and addresses the immediate and time-sensitive day-to-day needs of their customers with an average first reply of 1.1 hours and a full ticket resolution time of 2 hours. In 2018, Definitive Healthcare’s Customer Success department achieved a 94% customer satisfaction rating.
The Stevie® Awards, started in 2002, have become a premier worldwide business award, recognizing the achievements and positive contributions of businesses in seven specific functional areas. More than 3,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration by over 200 judges, made up of prominent industry and organizational leaders.
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie® Awards.
Details about The American Business Awards and the list of 2019 Stevie winners are available at www.StevieAwards.com/ABA.
About Definitive Healthcare Definitive Healthcare is the leading provider of data and intelligence on hospitals, physicians, and other healthcare providers. Its product suite provides the most comprehensive and highest quality data available anywhere on 8,800 hospitals and IDNs; 148,000 physician groups; 1.7 million physicians, nurses, and allied health professionals; 11,200 ambulatory surgery centers; 14,600 imaging centers; 91,600 long-term care facilities; 40,000 clinics; 1,400 ACOs and HIEs; more than 4 billion commercial medical and Rx claims; 115,000 clinical trials; and 900 Canadian hospitals. The company’s data provides its 2,200+ clients with the analytics and insight needed to effectively segment and research the healthcare provider market. For more information, or to trial the service, visit https://www.definitivehc.com/.